Receiving and Acting on Complaints In Care Course (Level 4)

Description

Course details

Receiving and Acting on Complaints Course Online Training Overview

This course will give an overview of the CQC’s Regulation 16: Receiving and acting on complaints. Identifying, receiving, handling, and responded to service users complains will be discussed.

Duration: 1 Hour     CPD Points: 1

Course Update:
This course was last updated on 11th September 2023

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What You will learn

Receiving and Acting on Complaints Course Learning Objectives

At the end of this course, the learner will be able to:

• Describe an effective and accessible process for identifying, receiving, handling, and responding to complaints
• Describe when a complaint should be acknowledged
• Understand the complaint escalation process

Lessons

Course Content

Unit 1
Unit 1

• Receiving and Acting on Complaints – Course Introduction
• What is Regulation 16
• Regulation 16 in Full
• Making a Complaint
• Appropriate Action
• Accessible Systems
• Effective Systems
• Complaint Monitoring
• Honouring the Complainant
• The Role of the CQC

On successful completion of the quiz, you will be awarded a CPD accredited Receiving and Acting on Complaints In Care Course (Level 4) free course certificate.

Who is this for?

Who is this Receiving and Acting on Complaints training for?

This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes:

• Refresher training
• Inductions
• Awareness
• Knowledge enhancement

It is suitable for the following:

• Health Care workers
• Nurses, Doctors, Ambulance services, clinical and non-clinical workers
• Social Care Workers including Councils, Carers and Care assistants
• Youth workers including activity leaders, passenger transport and volunteers

Receiving and Acting on Complaints In Care Course (Level 4) FAQ

Receiving and Acting on Complaints In Care Course (Level 4) Frequently Asked Questions

When will I receive my Receiving and Acting on Complaints In Care Course (Level 4) course?

Your course is instantly allocated to you upon completion of your purchase.

Is the Receiving and Acting on Complaints In Care Course (Level 4) course CPD accredited?

Yes, the Receiving and Acting on Complaints In Care Course (Level 4) course has been assessed and awarded a CPD accreditation by the CPD standards office.

Do I receive a Receiving and Acting on Complaints In Care Course (Level 4) certificate

Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Receiving and Acting on Complaints In Care Course (Level 4) course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Can I retake the Receiving and Acting on Complaints In Care Course (Level 4) course to improve my grade?

Yes, the Receiving and Acting on Complaints In Care Course (Level 4) course comes complete with unlimited exam retakes

Is this Receiving and Acting on Complaints In Care Course (Level 4) course ideal for refresher training, induction or to improve your knowledge?

Yes, the Receiving and Acting on Complaints In Care Course (Level 4) course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

Can I purchase this Receiving and Acting on Complaints In Care Course (Level 4) course for other persons than myself?

We offer a complimentary learner management system to view the learner’s course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections.