Managing Patient Deaths: Communication & Empathy – Level 2 Course

Description

Course details

Managing Patient Deaths: Communication and Empathy Level 2 Online Training Overview

This managing patient deaths: communication and empathy level 2 course will give an overview of best practices surrounding patient deaths including understanding the impact of human factors on staff performance and behaviour, as well as how to best communicate and show empathy.

Duration: 2 Hours     CPD Points: 2

Course Update:
This course was last updated on 9th September 2023

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What You will learn

Managing Patient Deaths: Communication and Empathy Level 2 Learning Objectives

At the end of this course, the learner will be able to:

• Understand how to improve communication when handling patient deaths
• Seek to learn from patient families and support them
• Encourage learning from mistakes

Lessons

Course Content

Unit 1
Unit 1

• Managing Patient Deaths Level 2 – Course Introduction
• Offering Condolences
• Saying Sorry
• A Meaningful Apology
• Duty of Candour Copy
• Duty of Candour in Practice
• Keeping Carers and Family Informed
• Communication
• Engaging Specialists
• Support for Staff Members
• Empathy Museum
• Chronology of Tasks

On successful completion of the quiz, you will be awarded a CPD accredited Managing Patient Deaths: Communication & Empathy – Level 2 Course free course certificate.

Who is this for?

Who is this Managing Patient Deaths: Communication and Empathy Level 2 training for?

This online course has been written at an introductory level 2 for intermediate levels that fit the criteria to take training as part of their role.

This includes:

• Refresher training
• Inductions
• Awareness
• Knowledge enhancement

It is suitable for the following:

• Health Care workers including Nurses, Doctors, Ambulance services, clinical and non-clinical workers
• Social Care Workers including Councils, Carers and Care assistants

Managing Patient Deaths: Communication & Empathy – Level 2 FAQ

Managing Patient Deaths: Communication & Empathy – Level 2 Frequently Asked Questions

When will I receive my Managing Patient Deaths: Communication & Empathy – Level 2 course?

Your course is instantly allocated to you upon completion of your purchase.

Is the Managing Patient Deaths: Communication & Empathy – Level 2 course CPD accredited?

Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course has been assessed and awarded a CPD accreditation by the CPD standards office.

Do I receive a Managing Patient Deaths: Communication & Empathy – Level 2 certificate

Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Managing Patient Deaths: Communication & Empathy – Level 2 course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Can I retake the Managing Patient Deaths: Communication & Empathy – Level 2 course to improve my grade?

Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course comes complete with unlimited exam retakes

Is this Managing Patient Deaths: Communication & Empathy – Level 2 course ideal for refresher training, induction or to improve your knowledge?

Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

Can I purchase this Managing Patient Deaths: Communication & Empathy – Level 2 course for other persons than myself?

We offer a complimentary learner management system to view the learner’s course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections.