Effective Communication Course

Description

Course details

Course Overview

This course will provide information on effective communication techniques for the social or health care setting.

Duration: 1 Hour

Course Update:
This course was last updated on 9th September 2023

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Learning objectives

What you’ll learn

At the end of this course, the learner will be able to:
• Describe the use of non-verbal and verbal communication in the social
or health care setting
• Learn how to adjust to an individual’s communication preferences and
needs
• Identify when another individual requires communication aids for
assistance
• Identify barriers that exist to effective communication
• Understand the meaning of confidentiality in relation to your role at
your organisation

Lessons

Course Content

Unit 1
Unit 2
Unit 1

• Effective Communication – Course Introduction
• What is Communication
• Communicating with Colleagues
• Communicating Effectively in Your Role
• Knowledge Check – Effective Communication
• Benefits and Challenges of Teamwork
• Effective Team Members
• Knowledge Check – Appropriate Communication
• Verbal and Non-Verbal Communication
• Body Language
• Writing
• Knowledge Check – Writing
• Technical Aids
• Knowledge Check – Communication Aids

Unit 2

• Communication Needs and Preferences
• Communication Barriers
• Knowledge Check – Barriers to Effective Communication
• The LEAPS Model
• Confidentiality
• The Caldicott Principles
• Knowledge Check – Confidentiality

On successful completion of the quiz, you will be awarded a CPD accredited effective communications free course certificate.

course Specifics

Who is this course for?

This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes

• Refresher training
• Inductions
• Awareness
• Knowledge enhancement

It is suitable for the following:

• Health Care workers including Nurses, Doctors, Ambulance services, clinical and non-clinical workers
• Social Care Workers including Councils, Carers and Care assistants
• Youth workers including activity leaders, passenger transport services and volunteers

Effective Communication FAQ

Effective Communication Frequently Asked Questions

When will I receive my effective communication course?

Your course is instantly allocated to you upon completion of your purchase.

Is the effective communication course CPD accredited?

Yes, the effective communication course has been assessed and awarded a CPD accreditation by the CPD standards office.

Do I receive a effective communication certificate

Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited fire safety awareness course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Can I retake the effective communication course to improve my grade?

Yes, the effective communication course comes complete with unlimited exam retakes

Is this effective communication course ideal for refresher training, induction or to improve your knowledge?

Yes, the effective communication course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

Can I purchase this effective communication course for other persons than myself?

We offer a complimentary learner management system to view the learner’s course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections.