Conflict Resolution in Primary Care Course

Description

OVERVIEW

Conflict Resolution in Primary Care Course Online Training Overview

This Conflict Resolution in Primary Care online course will give an overview of how to develop an awareness of the risks of providing help to the general public and learn how to manage conflict. You will learn what help is available to effectively and safely support you as you try to resolve conflicts.

Duration: 1.5 Hour     CPD Points: 2

Course Update:
This course was last updated on 9th September 2023

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What You will learn?

Conflict Resolution in Primary Care Course Learning Objectives

At the end of this course, the learner will be able to:

• Identify and address signs of stress in patients
• Understand how to deal effectively and safely with conflict situations involving service users or colleagues
• Understand the skills needed to find balance between giving care and staying safe

On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution in Primary Care free course certificate.

Lessons

Course Content

Unit 1
Unit 2
Unit 3
Unit 1

• Conflict Resolution in Primary Care – Course Introduction
• Introduction
• Type of Assault
• Example of Conflict
• Protecting Staff
• Who is at Risk?
• Training
• tackling Violence
• Protecting Staff From Conflict
• NHS Protect
• Withholding Treatment

Unit 2

• Warning Signs
• Stages of Anger
• Causes of Conflict
• Long-Term and Temporary Factors
• Distance
• Organisational Factors
• Cultural Diversity
• Communication Breakdown
• Contributing Factors
• Common Responses
• Strategies

Unit 3

• Impact Factors
• Strategies for Communicating
• The Way You Use Words
• Using Empathy
• Body Language
• Using Distance as a Strategy
• Active Listening
• Question with Care
• Reasonable Force
• Withholdind Treatment
• Reporting Incidents
• Post-Incident Effects
• Types of Support
• Know What Support is Available
• Debriefing Meetings
• Changes Made
• How Debriefing Helps

On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution free course certificate.

Who is this for?

Who is this Conflict Resolution in Primary Care training course for?

This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes

• Refresher training
• Inductions
• Awareness
• Knowledge enhancement

It is suitable for the following:

• Health Care workers including Nurses, Doctors, Ambulance services, clinical and non-clinical workers
• Social Care Workers including Councils, Carers and Care assistants
• Youth workers including activity leaders, passenger transport services and volunteers

Target Audience	Required Frequency of Refresher Training or Assessment by the Core Skills Training Framework (CSTF)
Frontline and professionals whose work brings them into direct contact with members of the public	3 years

Conflict Resolution in Primary Care FAQ

Conflict Resolution in Primary Care Frequently Asked Questions

When will I receive my Conflict Resolution in Primary Care course?

Your course is instantly allocated to you upon completion of your purchase.

Is the Conflict Resolution in Primary Care course CPD accredited?

Yes, the Conflict Resolution in Primary Care course has been assessed and awarded a CPD accreditation by the CPD standards office.

Do I receive a Conflict Resolution in Primary Care certificate

Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Conflict Resolution in Primary Care course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Can I retake the Conflict Resolution in Primary Care course to improve my grade?

Yes, the Conflict Resolution in Primary Care course comes complete with unlimited exam retakes

Is this Conflict Resolution in Primary Care course ideal for refresher training, induction or to improve your knowledge?

Yes, the Conflict Resolution in Primary Care course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

Can I purchase this Conflict Resolution in Primary Care course for other persons than myself?

We offer a complimentary learner management system to view the learner’s course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections.